Complaints Policy

We work hard to get every job right. If something hasn’t gone the way you expected, we want to hear about it so we can put it right.

How to complain

Contact us as soon as possible after the issue, by phone on 07407 415289 or by email at Pat.ablerubbish@icloud.com. Please include your name, the address of the job, the date of the work and a description of the problem. Photos are helpful.

What happens next

1. We will acknowledge your complaint and confirm we’re looking into it.
2. We will review what happened, which may include speaking to the team who carried out the work.
3. We will contact you with our response and, where appropriate, how we propose to resolve it.

If you’re still not satisfied

If we can’t resolve your complaint, you can seek independent advice from Citizens Advice on citizensadvice.org.uk.